Exchange Policy

At Prasha, your satisfaction is our utmost priority, and we are dedicated to providing you with the finest shopping experience. We understand that occasionally, you may need to exchange a product due to size issues or damage (see point 3). To facilitate a seamless exchange process, we kindly request that you carefully read and adhere to our exchange process:

1. Eligibility for Exchange: We accept exchanges for clothing and accessories for men, women, and kids. Exchanges are permitted for products with size issues or those damaged during transit.

2. Non-Returnable Products: Please be aware that the following product categories are non-returnable:

• • Jewellery: Due to hygiene and safety reasons, jewellery products cannot be exchanged.
  • Beauty Products: Cosmetic and beauty products are not eligible for exchange.
  • Bags and Footwear: These items can only be exchanged if they arrive damaged or if you received the incorrect size.

3. Unboxing Video Requirement: To initiate an exchange, it is essential to create a brief video while unboxing your order at the time of delivery. This video will serve as evidence of the product’s condition upon receipt. This step is vital to facilitate a hassle-free exchange process.

4. Timeframe for Exchange: You must provide information to Prasha regarding an exchange within 24 hours of delivery and request for exchange within 3 days of delivery. Ensure that the product is unused, in its original packaging (including price tags and wrapping papers etc.), and in the same condition as when received.

5. How to Request an Exchange:
   • To request an exchange, please follow these steps:
     • Contact us at contact@prashalifestyle.com within 24 hours of receiving the product.
     • Provide the order number, details of the product you wish to exchange, and the reason for the exchange (size issue or damage).
     • Share the unboxing video as requested.
6. Verification and Approval: Upon receiving your request and verifying the provided information, we will approve the exchange if it aligns with our policy guidelines.
7. Return Shipping: For approved exchanges, Prasha will provide you with instructions on how to return the product. You may be responsible for the return shipping costs.
8. Points/Coupons in lieu of Refund: Instead of offering a refund, Prasha will credit points/coupons equal to the value of the product, excluding shipping charges. These points/coupons can be utilised for future purchases on our website.
9. Replacement or Points/Coupons Usage: If the same product is available in stock, we shall replace your product with the same product. If the product is out of stock, we will provide you with the option of a replacement with a similar product or the utilization of the credited points/coupons for future purchases.
10. Contact Information: For any exchange-related inquiries, please do not hesitate to contact us at [email protected] 

At Prasha, our commitment is to deliver top-quality products and exceptional customer service. We hope your shopping experience with us is enjoyable, and we are readily available to assist you with any of your needs. Thank you for choosing Prasha for your clothing and accessories requirements.

Return Address: For the safe return of your eligible exchange, please send the details to [email protected] and we will guide you through the return process.

Important Notes:

• Return Shipping Costs: Please note that customers are responsible for covering the return shipping costs unless our assessment deems the product eligible for a Good Exchange.
• Recommended Shipping Service: We recommend using a reputable shipping service with tracking capabilities to ensure the secure and timely return of the product.
• Notification and Further Instructions: Once we have received and inspected the product you returned, we will promptly notify you of its status and provide any necessary instructions for a replacement, if applicable.
• Policy Scope: This exchange policy is exclusively applicable to products that meet the criteria for a Good Exchange. For any other inquiries or concerns regarding your order or our exchange policy, please do not hesitate to reach out to our customer support team for further assistance.