Cancellation & Return Policy

Cancellation Policy

At Prasha, we understand that sometimes circumstances change, or you have found something else on our website or changed your mind and do not wish to purchase a product you ordered, and you may need to cancel your order. We strive to make this process as convenient as possible for our valued customers. Please take a moment to read our order cancellation policy below:

Cancellation Timeline:
Our customers have the option to cancel their order within 2 hours of receiving the order confirmation. To initiate the cancellation process, please follow these simple steps

Access “My Account”: Once logged in, click on “My Account” located at the top right-hand corner of the page.

Cancelling Your Order:
After accessing “My Account,” navigate to the “Orders” section. Here, you will find a list of all the products you have ordered. To cancel an item or your entire order, follow these steps:

Click on the specific product(s) you wish to cancel.
You will see an option to cancel the selected product(s). Click on this option.
You may be asked simple questions, including the reason for cancellation, for us to serve you better.
Confirm the cancellation by following the on-screen instructions.

Important Note:
Please be aware that you can only cancel your order within the initial 2 hours window after order confirmation. Once this time has elapsed, we are unable to accept cancellations.

Receiving and Payment:
If your order is not cancelled within the specified time frame, it will be processed, shipped, and billed to you as per the original order details. You will be responsible for receiving and paying for the items in your order.

Contact Us:
If you encounter any difficulties or have questions regarding the cancellation process, please feel free to contact us. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Prasha. We appreciate your understanding of our order cancellation policy and your continued support. If you have any further questions or require assistance, please do not hesitate to get in touch with our customer support team, available from 9:00am to 7:00pm on working days.

Return Policy:
Once our products have been purchased and successfully delivered to you, we regret to inform you that we do not accept returns, but you may exchange the product according to our Exchange Policy.

For Cash on Delivery (CoD) orders, if a customer decides not to accept the ordered package upon delivery, they will be responsible for covering the associated delivery fees. Please note that delivery fees will still apply to orders that qualify for free delivery. The delivery fee will be charged by our shipping partner at the moment a customer declines to receive their order.

Multiple Item Returns/Exchanges:
If you wish to return or exchange more than one item from your bulk order, you will be responsible for the delivery charges. Please ensure the return items are shipped back to us using a trackable method. You have to ensure that the item is unused, in original packaging and all tags and stickers are intact as arrived. Our quality department will check the item and will process your return/exchange only if all the rules are abided by the customer.